Return & Refund Policy
At Oh My Days, we care deeply about your satisfaction and aim to provide the best possible experience when you choose our food services. While we do our best to ensure all orders are perfect, we understand there may be times when things don't quite go as planned.
Please find our return and refund policy below, outlined in a straightforward and easy-to-understand manner.
Our Policy
Due to the nature of our business being a food store, we typically cannot accept returns on food items. However, we're committed to customer satisfaction and will evaluate each case on an individual basis.
General dissatisfaction: If you are not satisfied with your order for reasons other than quality issues or wrong items, please contact us within 24 hours of order collection. We will review your case and may offer a refund or replacement at our discretion.
Requirements for Returns and Refunds
Wrong order or missing items: If you receive an incorrect order or any items are missing from your order, please notify us within 24 hours of order collection. We will make every effort to correct your order or compensate for missing items.
Quality issues: If you find any issues with the quality of the food, please report it to us immediately within the day of collection. We may require you to provide details or evidence of the quality issue.
Refund Timeframe
The timeframe for considering a refund request is within one day from the time of order collection. Please understand that food items are perishable and have a short shelf life, therefore complaints received after the one-day period may not be eligible for a refund.
Refund Process
If your refund request is accepted, we will initiate a refund to your original method of payment. You will receive the refund within a certain amount of days, depending on your card issuer's policies.
Final Words
We value your feedback and strive to make every meal an enjoyable one. Please reach out to our customer service team if you have any questions or need assistance with your order. Your satisfaction is our top priority, and we will do our best to address any concerns you might have.
Thank you for your understanding and continued support.
Oh My Days reserves the right to amend this policy at any time without prior notice. If we decide to change our return policy, we will post those changes on this page.